Maine based Oakhurst Dairy was recently sued by a handful of truck drivers seeking more than four years worth of overtime pay—but the suit wasn’t about milk distribution at all. Rather, the legal battle revolved around the use (or lack thereof) of a single comma.
In 2016 OSHA reported 2.8 million workplace injuries, with 440,000 of them occurring in the manufacturing industry alone. Looking at the report of OSHA injuries shows that nearly all of them were related to training.
Insufficient training materials fail to disseminate crucial information and can create enormous risk. Fortunately these injuries, costs, and risks can be avoided.
Ambiguous language has no place in good work instructions. In this article we highlight the dangers of including idioms and figures of speech in your processes—they require advanced knowledge of your audience. See how this unique rule applies to technical writing and process descriptions.