Thanks for passing on the question, Sterling. There definitely are a lot of support options out there. But here are a couple ways Answers is unique and awesome:
=== Organizing by Categories ===
+
'''Organizing discussions by "Categories" makes it easy for your users to find the information they want.'''
Other Q&A platforms organize discussions based around user-generated tags for a post. Tags are great—we use them too—but they're limited. Answers allows you to have an additional layer of organization on top of traditional tags by using Categories.
For example, here's a post from our support forums: [http://www.ifixit.com/Answers/View/22419/Where+to+order+a+back+panel+for+my+iPhone+4|Where to order a back panel for my iPhone 4?] This post is one of many under [http://www.ifixit.com/Answers/Device/iPhone+4|the iPhone 4 category]. (On iFixit.com, [http://www.ifixit.com/Answers/Devices|we use the term "Devices"] rather than "Categories," but the basic organizational structure is the same.) In addition, it also has two tags: [http://www.ifixit.com/Answers/Tag/rear+panel|rear panel] and [http://www.ifixit.com/Answers/Tag/back+panel|back panel].
If you were only sorting by tags, analogous tags like "rear panel" and "back panel" could be hard to keep track of among thousands of tags—users searching for information about rear panels might miss great information in posts only tagged "back panel." This is the power of organizing with Categories.
Categories can also be nested to create more complex hierarchies. In my example, the iPhone 4 falls under the [http://www.ifixit.com/Answers/Device/Cell+Phone|Cell Phone Category], and all related questions can be found this way. All Categories are listed on the "Categories" tab on Dozuki Answers.
=== The Reputation System ===
'''Our reputation system helps push good answers to the top, creating a better signal-to-noise ratio and giving participants a steady stream of social rewards.'''
Answers is built around a [http://www.dozuki.com/Help/Reputation#Section_Reputation_From_Answers|Reputation]-based economy, which can incentivize participation and build a community around your products. Users earn reputation points by interacting with the site, such as posting, editing, voting on, and accepting answers. They earn the most points when an answer they've given is upvoted or accepted, which means that users who give helpful answers are encouraged to stay. Reputation also helps new vistors tell which users are trusted members of the community.
Basically, Dozuki Answers can help you build a solid support network on the knowledge and expertise of your users, which will save you time and money. There are simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls.
If you want to read more about Answers, there's a lot more information [http://www.dozuki.com/Help/Answers|here].
Thanks for passing on the question, Sterling. There definitely are a lot of support options out there. But Answers can provide your company some unique functionality.
+
Thanks for passing on the question, Sterling. There definitely are a lot of support options out there. But here are a couple ways Answers is unique and awesome:
+
=== Organizing by Categories ===
'''Organizing discussions by "Categories" makes it easy for your users to find the information they want.'''
Other Q&A platforms organize discussions based around user-generated tags for a post. Tags are great—we use them too—but they're limited. Answers allows you to have an additional layer of organization on top of traditional tags by using Categories.
For example, here's a post from our support forums: [http://www.ifixit.com/Answers/View/22419/Where+to+order+a+back+panel+for+my+iPhone+4|Where to order a back panel for my iPhone 4?] This post is one of many under [http://www.ifixit.com/Answers/Device/iPhone+4|the iPhone 4 category]. (On iFixit.com, [http://www.ifixit.com/Answers/Devices|we use the term "Devices"] rather than "Categories," but the basic organizational structure is the same.) In addition, it also has two tags: [http://www.ifixit.com/Answers/Tag/rear+panel|rear panel] and [http://www.ifixit.com/Answers/Tag/back+panel|back panel].
If you were only sorting by tags, analogous tags like "rear panel" and "back panel" could be hard to keep track of among thousands of tags—users searching for information about rear panels might miss great information in posts only tagged "back panel." This is the power of organizing with Categories.
-
Categories can also be nested to create more complex hierarchies. In my example, the iPhone 4 falls under the [http://www.ifixit.com/Answers/Device/Cell+Phone|Cell Phone Category], and all related questions can be found this way. Some users come to the site knowing exactly what to call the problem they're having—other times, it's more helpful to browse through questions by related ideas. All Categories are listed when clicking on the "Categories" tab on Dozuki Answers.
+
Categories can also be nested to create more complex hierarchies. In my example, the iPhone 4 falls under the [http://www.ifixit.com/Answers/Device/Cell+Phone|Cell Phone Category], and all related questions can be found this way. All Categories are listed on the "Categories" tab on Dozuki Answers.
+
+
=== The Reputation System ===
'''Our reputation system helps push good answers to the top, creating a better signal-to-noise ratio and giving participants a steady stream of social rewards.'''
Answers is built around a [http://www.dozuki.com/Help/Reputation#Section_Reputation_From_Answers|Reputation]-based economy, which can incentivize participation and build a community around your products. Users earn reputation points by interacting with the site, such as posting, editing, voting on, and accepting answers. They earn the most points when an answer they've given is upvoted or accepted, which means that users who give helpful answers are encouraged to stay. Reputation also helps new vistors tell which users are trusted members of the community.
Basically, Dozuki Answers can help you build a solid support network on the knowledge and expertise of your users, which will save you time and money. There are simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls.
If you want to read more about Answers, there's a lot more information [http://www.dozuki.com/Help/Answers|here].
Thanks for passing on the question, Sterling. There definitely are a lot of support options out there. But Answers can provide your company some unique functionality.
'''Organizing discussions by "Categories" makes it easy for your users to find the information they want.'''
Other Q&A platforms organize discussions based around user-generated tags for a post. Tags are great—we use them too—but they're limited. Answers allows you to have an additional layer of organization on top of traditional tags by using Categories.
For example, here's a post from our support forums: [http://www.ifixit.com/Answers/View/22419/Where+to+order+a+back+panel+for+my+iPhone+4|Where to order a back panel for my iPhone 4?] This post is one of many under [http://www.ifixit.com/Answers/Device/iPhone+4|the iPhone 4 category]. (On iFixit.com, [http://www.ifixit.com/Answers/Devices|we use the term "Devices"] rather than "Categories," but the basic organizational structure is the same.) In addition, it also has two tags: [http://www.ifixit.com/Answers/Tag/rear+panel|rear panel] and [http://www.ifixit.com/Answers/Tag/back+panel|back panel].
If you were only sorting by tags, analogous tags like "rear panel" and "back panel" could be hard to keep track of among thousands of tags—users searching for information about rear panels might miss great information in posts only tagged "back panel." This is the power of organizing with Categories.
Categories can also be nested to create more complex hierarchies. In my example, the iPhone 4 falls under the [http://www.ifixit.com/Answers/Device/Cell+Phone|Cell Phone Category], and all related questions can be found this way. Some users come to the site knowing exactly what to call the problem they're having—other times, it's more helpful to browse through questions by related ideas. All Categories are listed when clicking on the "Categories" tab on Dozuki Answers.
'''Our reputation system helps push good answers to the top, creating a better signal-to-noise ratio and giving participants a steady stream of social rewards.'''
+
Answers is built around a [http://www.dozuki.com/Help/Reputation#Section_Reputation_From_Answers|Reputation]-based economy, which can incentivize participation and build a community around your products. Users earn reputation points by interacting with the site, such as posting, editing, voting on, and accepting answers. They earn the most points when an answer they've given is upvoted or accepted, which means that users who give helpful answers are encouraged to stay. Reputation also helps new vistors tell which users are trusted members of the community.
-
Basically, Dozuki Answers can help you build a solid support network on the knowledge and expertise of your users, which will save your employees time and money. There are simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls.
+
Basically, Dozuki Answers can help you build a solid support network on the knowledge and expertise of your users, which will save you time and money. There are simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls.
If you want to read more about Answers, there's a lot more information [http://www.dozuki.com/Help/Answers|here].
Thanks for your question Sterling, that is an important point. Let's see if I can point out some unique functionality that Answers can provide your company.
+
Thanks for passing on the question, Sterling. There definitely are a lot of support options out there. But Answers can provide your company some unique functionality.
-
Other Q&A platforms organize discussions based around user-generatedtags for a post. This can work great for a lot of applications, but Answers allows you to have an additional layer of organization on top of traditional tags by using Topics and Categories. For example, [http://www.ifixit.com/Answers/View/22419/Where+to+order+a+back+panel+for+my+iPhone+4|Where to order a back panel for my iPhone 4?] This post is one of many under [http://www.ifixit.com/Answers/Device/iPhone+4|the iPhone 4 topic]. In addition, it also has two tags: [http://www.ifixit.com/Answers/Tag/rear+panel|rear panel] and [http://www.ifixit.com/Answers/Tag/back+panel|back panel]. If you were only sorting by tags, analogous tags like rear panel and back panel could be hard to keep track of amongst thousands of tags. This is the power of organizing with Topics.
+
'''Organizing discussions by "Categories" makes it easy for your users to find the information they want.'''
-
Answers discussions about a specific topic are then seen on the [http://www.ifixit.com/Device/iPhone_4|corresponding Topic page] just below the guides.
+
Other Q&A platforms organize discussions based around user-generated tags for a post. Tags are great—we use them too—but they're limited. Answers allows you to have an additional layer of organization on top of traditional tags by using Categories.
-
A further layer of organization exists through Categories, which groups similar topics. In the case above,the iPhone 4 falls under the [http://www.ifixit.com/Answers/Device/Cell+Phone|Cell Phone Category], and all related questions can be found this way. All Categories, Subcategories, and Topics are listed when clicking on the "Topics" tab on Answers. [http://www.ifixit.com/Answers/Devices|Here is an example on iFixit], where Topics are labeled as Devices.
+
For example, here's a post from our support forums: [http://www.ifixit.com/Answers/View/22419/Where+to+order+a+back+panel+for+my+iPhone+4|Where to order a back panel for my iPhone 4?] This post is one of many under [http://www.ifixit.com/Answers/Device/iPhone+4|the iPhone 4 category]. (On iFixit.com, [http://www.ifixit.com/Answers/Devices|we use the term "Devices"] rather than "Categories," but the basic organizational structure is the same.) In addition, it also has two tags: [http://www.ifixit.com/Answers/Tag/rear+panel|rear panel] and [http://www.ifixit.com/Answers/Tag/back+panel|back panel].
-
Answers is built around a [http://www.dozuki.com/Help/Reputation#Section_Reputation_From_Answers|Reputation] based economy, which can incentivize participation and build a community around your products. There are also simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls. If you want to read more about Answers, feel free to read about it [http://www.dozuki.com/Help/Answers|here].
+
If you were only sorting by tags, analogous tags like "rear panel" and "back panel" could be hard to keep track of among thousands of tags—users searching for information about rear panels might miss great information in posts only tagged "back panel." This is the power of organizing with Categories.
+
+
Categories can also be nested to create more complex hierarchies. In my example, the iPhone 4 falls under the [http://www.ifixit.com/Answers/Device/Cell+Phone|Cell Phone Category], and all related questions can be found this way. Some users come to the site knowing exactly what to call the problem they're having—other times, it's more helpful to browse through questions by related ideas. All Categories are listed when clicking on the "Categories" tab on Dozuki Answers.
+
+
'''Our reputation system helps push good answers to the top, creating a better signal-to-noise ratio and giving participants a steady stream of social rewards.'''
+
Answers is built around a [http://www.dozuki.com/Help/Reputation#Section_Reputation_From_Answers|Reputation]-based economy, which can incentivize participation and build a community around your products. Users earn reputation points by interacting with the site, such as posting, editing, voting on, and accepting answers. They earn the most points when an answer they've given is upvoted or accepted, which means that users who give helpful answers are encouraged to stay. Reputation also helps new vistors tell which users are trusted members of the community.
+
+
Basically, Dozuki Answers can help you build a solid support network on the knowledge and expertise of your users, which will save your employees time and money. There are simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls.
+
+
If you want to read more about Answers, there's a lot more information [http://www.dozuki.com/Help/Answers|here].
Thanks for your question Sterling, that is an important point. Let's see if I can point out some unique functionality that Answers can provide your company.
Other Q&A platforms organize discussions based around user-generated tags for a post. This can work great for a lot of applications, but Answers allows you to have an additional layer of organization on top of traditional tags by using Topics and Categories. For example, [http://www.ifixit.com/Answers/View/22419/Where+to+order+a+back+panel+for+my+iPhone+4|Where to order a back panel for my iPhone 4?] This post is one of many under [http://www.ifixit.com/Answers/Device/iPhone+4|the iPhone 4 topic]. In addition, it also has two tags: [http://www.ifixit.com/Answers/Tag/rear+panel|rear panel] and [http://www.ifixit.com/Answers/Tag/back+panel|back panel]. If you were only sorting by tags, analogous tags like rear panel and back panel could be hard to keep track of amongst thousands of tags. This is the power of organizing with Topics.
Answers discussions about a specific topic are then seen on the [http://www.ifixit.com/Device/iPhone_4|corresponding Topic page] just below the guides.
A further layer of organization exists through Categories, which groups similar topics. In the case above, the iPhone 4 falls under the [http://www.ifixit.com/Answers/Device/Cell+Phone|Cell Phone Category], and all related questions can be found this way. All Categories, Subcategories, and Topics are listed when clicking on the "Topics" tab on Answers. [http://www.ifixit.com/Answers/Devices|Here is an example on iFixit], where Topics are labeled as Devices.
-
Answers is built around a [http://www.dozuki.com/Help/Reputation#Section_Reputation_From_Answers|Reputation] based economy, which can incentivize participation and build a community around your products. There are simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls; If you want to read more about Answers, feel free to read about it [http://www.dozuki.com/Help/Answers|here].
+
Answers is built around a [http://www.dozuki.com/Help/Reputation#Section_Reputation_From_Answers|Reputation] based economy, which can incentivize participation and build a community around your products. There are also simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls. If you want to read more about Answers, feel free to read about it [http://www.dozuki.com/Help/Answers|here].
Thanks for your question Sterling, that is an important point. Let's see if I can point out some unique functionality that Answers can provide your company.
-
Other Q&A platforms organize discussions based around user-generated tags for a post. This can work great for a lot of applications, but Answers allows you to have an additional layer of organization on top of traditional tags by using Topics and Categories. For example, [http://www.ifixit.com/Answers/View/22419/Where+to+order+a+back+panel+for+my+iPhone+4|Where to order a back panel for my iPhone 4?] This post is one of many under [http://www.ifixit.com/Answers/Device/iPhone+4|the iPhone 4 topic]. In addition, it also has two tags: [http://www.ifixit.com/Answers/Tag/rear+panel|rear panel] and [http://www.ifixit.com/Answers/Tag/back+panel|back panel]. If you were only sorting by tags, analogous tags like rear and back panel might not match up.
+
Other Q&A platforms organize discussions based around user-generated tags for a post. This can work great for a lot of applications, but Answers allows you to have an additional layer of organization on top of traditional tags by using Topics and Categories. For example, [http://www.ifixit.com/Answers/View/22419/Where+to+order+a+back+panel+for+my+iPhone+4|Where to order a back panel for my iPhone 4?] This post is one of many under [http://www.ifixit.com/Answers/Device/iPhone+4|the iPhone 4 topic]. In addition, it also has two tags: [http://www.ifixit.com/Answers/Tag/rear+panel|rear panel] and [http://www.ifixit.com/Answers/Tag/back+panel|back panel]. If you were only sorting by tags, analogous tags like rear panel and back panel could be hard to keep track of amongst thousands of tags. This is the power of organizing with Topics.
Answers discussions about a specific topic are then seen on the [http://www.ifixit.com/Device/iPhone_4|corresponding Topic page] just below the guides.
A further layer of organization exists through Categories, which groups similar topics. In the case above, the iPhone 4 falls under the [http://www.ifixit.com/Answers/Device/Cell+Phone|Cell Phone Category], and all related questions can be found this way. All Categories, Subcategories, and Topics are listed when clicking on the "Topics" tab on Answers. [http://www.ifixit.com/Answers/Devices|Here is an example on iFixit], where Topics are labeled as Devices.
-
Answers is built around a [http://www.dozuki.com/Help/Reputation#Section_Reputation_From_Answers|Reputation] based economy, which can incentivize participation and build a community around your products. There are simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls and If you want to read more about Answers, feel free to read about it [http://www.dozuki.com/Help/Answers|here].
+
Answers is built around a [http://www.dozuki.com/Help/Reputation#Section_Reputation_From_Answers|Reputation] based economy, which can incentivize participation and build a community around your products. There are simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls; If you want to read more about Answers, feel free to read about it [http://www.dozuki.com/Help/Answers|here].
Thanks for your question Sterling, that is an important point, lets see if I can point out some unique functionality Answers can provide your company.
+
Thanks for your question Sterling, that is an important point. Let's see if I can point out some unique functionality that Answers can provide your company.
-
Other Q&A platforms organize discussions based around user-generated tags for a post. This can work great for a lot of applications and provides very functional methods to sort Q&A conversations.
+
Other Q&A platforms organize discussions based around user-generated tags for a post. This can work great for a lot of applications, but Answers allows you to have an additional layer of organization on top of traditional tags by using Topics and Categories. For example, [http://www.ifixit.com/Answers/View/22419/Where+to+order+a+back+panel+for+my+iPhone+4|Where to order a back panel for my iPhone 4?] This post is one of many under [http://www.ifixit.com/Answers/Device/iPhone+4|the iPhone 4 topic]. In addition, it also has two tags: [http://www.ifixit.com/Answers/Tag/rear+panel|rear panel] and [http://www.ifixit.com/Answers/Tag/back+panel|back panel]. If you were only sorting by tags, analogous tags like rear and back panel might not match up.
-
Answers allows you to have an additional layer of organization on top of traditional tags by using Topics and Categories. Posts on Answers can be about a singular specific Topic. For example, [http://www.ifixit.com/Answers/View/22419/Where+to+order+a+back+panel+for+my+iPhone+4|Where to order a back panel for my iPhone 4?] This post belongs to [http://www.ifixit.com/Answers/Device/iPhone+4|one of many iPhone 4 question]s. Answers discussions about the iPhone 4. In addition, it also has two tags: [http://www.ifixit.com/Answers/Tag/rear+panel|rear panel] and [http://www.ifixit.com/Answers/Tag/back+panel|back panel].
+
Answers discussions about a specific topic are then seen on the [http://www.ifixit.com/Device/iPhone_4|corresponding Topic page] just below the guides.
-
Answers discussions about a specific topic are then seen on the [http://www.ifixit.com/Device/iPhone_4|corresponding Topic page], in this case they are listed as Support Questions.
+
A further layer of organization exists through Categories, which groups similar topics. In the case above, the iPhone 4 falls under the [http://www.ifixit.com/Answers/Device/Cell+Phone|Cell Phone Category], and all related questions can be found this way. All Categories, Subcategories, and Topics are listed when clicking on the "Topics" tab on Answers. [http://www.ifixit.com/Answers/Devices|Here is an example on iFixit], where Topics are labeled as Devices.
-
A further layer of organization exists through Categories, which groups similar topics. In the case above, the iPhone 4 falls under the [http://www.ifixit.com/Answers/Device/Cell+Phone|Cell Phone Category] and all related Answers posts can be found this way. All of the Categories, subcategories, and topics are viewable when clicking on the "Topics" tab on Answers. [http://www.ifixit.com/Answers/Devices|Here is an example on iFixit], where Topics are labeled as Devices instead.
-
-
Answers also has simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls and a [http://www.dozuki.com/Help/Reputation#Section_Reputation_From_Answers|Reputation] based economy. If you want to read more about Answers, feel free to read about it [http://www.dozuki.com/Help/Answers|here].
+
Answers is built around a [http://www.dozuki.com/Help/Reputation#Section_Reputation_From_Answers|Reputation] based economy, which can incentivize participation and build a community around your products. There are simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls and If you want to read more about Answers, feel free to read about it [http://www.dozuki.com/Help/Answers|here].
Thanks for your question Sterling, that is an important point, lets see if I can point out some unique functionality Answers can provide your company.
Other Q&A platforms organize discussions based around user-generated tags for a post. This can work great for a lot of applications and provides very functional methods to sort Q&A conversations.
Answers allows you to have an additional layer of organization on top of traditional tags by using Topics and Categories. Posts on Answers can be about a singular specific Topic. For example, [http://www.ifixit.com/Answers/View/22419/Where+to+order+a+back+panel+for+my+iPhone+4|Where to order a back panel for my iPhone 4?] This post belongs to [http://www.ifixit.com/Answers/Device/iPhone+4|one of many iPhone 4 question]s. Answers discussions about the iPhone 4. In addition, it also has two tags: [http://www.ifixit.com/Answers/Tag/rear+panel|rear panel] and [http://www.ifixit.com/Answers/Tag/back+panel|back panel].
Answers discussions about a specific topic are then seen on the [http://www.ifixit.com/Device/iPhone_4|corresponding Topic page], in this case they are listed as Support Questions.
A further layer of organization exists through Categories, which groups similar topics. In the case above, the iPhone 4 falls under the [http://www.ifixit.com/Answers/Device/Cell+Phone|Cell Phone Category] and all related Answers posts can be found this way. All of the Categories, subcategories, and topics are viewable when clicking on the "Topics" tab on Answers. [http://www.ifixit.com/Answers/Devices|Here is an example on iFixit], where Topics are labeled as Devices instead.
Answers also has simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls and a [http://www.dozuki.com/Help/Reputation#Section_Reputation_From_Answers|Reputation] based economy. If you want to read more about Answers, feel free to read about it [http://www.dozuki.com/Help/Answers|here].