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Current version by Elizabeth Chamberlain,
Text:
| Thanks for passing on the question, Sterling. There definitely are a lot of support options out there. But here are a couple ways Answers is unique and awesome: |
| === Organizing by Categories === |
| '''Organi |
| Other Q&A platforms organize discussions based around user-generated tags for a post. Tags are great—we use them too—but they're limited. Answers allows you to have an additional layer of organization on top of traditional tags by using Categories. |
| For example, here's a post from our support forums: [http://www.ifi |
| If you were only sorting by tags, analogous tags like "rear panel" and "back panel" could be hard to keep track of among thousands of tags—users searching for information about rear panels might miss great information in posts only tagged "back panel." This is the power of organizing with Categories. |
| Categories can also be nested to create more complex hierarchies. In my example, the iPhone 4 falls under the [http://www.ifi |
| === The Reputation System === |
| '''Our reputation system helps push good answers to the top, creating a better signal-to-noise ratio and giving participants a steady stream of social rewards.''' |
| Answers is built around a [http://www.doz |
| Basically, Dozuki Answers can help you build a solid support network on the knowledge and expertise of your users, which will save you time and money. There are simple-to-use [http://www.doz |
| If you want to read more about Answers, there's a lot more information [http://www.doz |
Status:
open
Edit by Elizabeth Chamberlain,
Text:
| Thanks for passing on the question, Sterling. There definitely are a lot of support options out there. But here are a couple ways Answers |
| Thanks for passing on the question, Sterling. There definitely are a lot of support options out there. But here are a couple ways Answers |
| === Organizing by Categories === |
| '''Organi |
| Other Q&A platforms organize discussions based around user-generated tags for a post. Tags are great—we use them too—but they're limited. Answers allows you to have an additional layer of organization on top of traditional tags by using Categories. |
| For example, here's a post from our support forums: [http://www.ifi |
| If you were only sorting by tags, analogous tags like "rear panel" and "back panel" could be hard to keep track of among thousands of tags—users searching for information about rear panels might miss great information in posts only tagged "back panel." This is the power of organizing with Categories. |
| Categories can also be nested to create more complex hierarchies. In my example, the iPhone 4 falls under the [http://www.ifi === The Reputation System === |
| Categories can also be nested to create more complex hierarchies. In my example, the iPhone 4 falls under the [http://www.ifi === The Reputation System === |
| '''Our reputation system helps push good answers to the top, creating a better signal-to-noise ratio and giving participants a steady stream of social rewards.''' |
| Answers is built around a [http://www.doz |
| Basically, Dozuki Answers can help you build a solid support network on the knowledge and expertise of your users, which will save you time and money. There are simple-to-use [http://www.doz |
| If you want to read more about Answers, there's a lot more information [http://www.doz |
Status:
open
Edit by Elizabeth Chamberlain,
Text:
| Thanks for passing on the question, Sterling. There definitely are a lot of support options out there. But Answers can provide your company some unique functionality. |
| '''Organi |
| Other Q&A platforms organize discussions based around user-generated tags for a post. Tags are great—we use them too—but they're limited. Answers allows you to have an additional layer of organization on top of traditional tags by using Categories. |
| For example, here's a post from our support forums: [http://www.ifi |
| If you were only sorting by tags, analogous tags like "rear panel" and "back panel" could be hard to keep track of among thousands of tags—users searching for information about rear panels might miss great information in posts only tagged "back panel." This is the power of organizing with Categories. |
| Categories can also be nested to create more complex hierarchies. In my example, the iPhone 4 falls under the [http://www.ifi |
| '''Our reputation system helps push good answers to the top, creating a better signal-to-noise ratio and giving participants a steady stream of social rewards.''' |
| Answers is built around a [http://www.doz |
| Basically, Dozuki Answers can help you build a solid support network on the knowledge and expertise of your users, which will save |
| Basically, Dozuki Answers can help you build a solid support network on the knowledge and expertise of your users, which will save |
| If you want to read more about Answers, there's a lot more information [http://www.doz |
Status:
open
Edit by Elizabeth Chamberlain,
Text:
| Thanks for |
| Thanks for |
Ca '''Ou Ans Basically, Dozuki Answers can help you build a solid support network on the knowledge and expertise of your users, which will save your employees time and money. There are simple-to-use [http://www.doz If you want to read more about Answers, |
Ca '''Ou Ans Basically, Dozuki Answers can help you build a solid support network on the knowledge and expertise of your users, which will save your employees time and money. There are simple-to-use [http://www.doz If you want to read more about Answers, |
Status:
open
Edit by Collin MacGregor,
Text:
| Thanks for your question Sterling, that is an important point. Let's see if I can point out some unique functionality that Answers can provide your company. |
| Other Q&A platforms organize discussions based around user-generated tags for a post. This can work great for a lot of applications, but Answers allows you to have an additional layer of organization on top of traditional tags by using Topics and Categories. For example, [http://www.ifi |
| Answers discussions about a specific topic are then seen on the [http://www.ifi |
| A further layer of organization exists through Categories, which groups similar topics. In the case above, the iPhone 4 falls under the [http://www.ifi |
| Answers is built around a [http://www.doz |
| Answers is built around a [http://www.doz |
Status:
open
Edit by Collin MacGregor,
Text:
| Thanks for your question Sterling, that is an important point. Let's see if I can point out some unique functionality that Answers can provide your company. |
| Other Q&A platforms organize discussions based around user-generated tags for a post. This can work great for a lot of applications, but Answers allows you to have an additional layer of organization on top of traditional tags by using Topics and Categories. For example, [http://www.ifi |
| Other Q&A platforms organize discussions based around user-generated tags for a post. This can work great for a lot of applications, but Answers allows you to have an additional layer of organization on top of traditional tags by using Topics and Categories. For example, [http://www.ifi |
| Answers discussions about a specific topic are then seen on the [http://www.ifi |
| A further layer of organization exists through Categories, which groups similar topics. In the case above, the iPhone 4 falls under the [http://www.ifi |
| Answers is built around a [http://www.doz |
| Answers is built around a [http://www.doz |
Status:
open
Edit by Collin MacGregor,
Text:
| Thanks for your question Sterling, that is an important |
| Thanks for your question Sterling, that is an important |
| Other Q&A platforms organize discussions based around user-generated tags for a post. This can work great for a lot of |
| Other Q&A platforms organize discussions based around user-generated tags for a post. This can work great for a lot of |
| Answers |
| Answers |
Answers also has |
Answers also has |
Status:
open
Original post by Collin MacGregor,
Text:
Thanks for your question Sterling, that is an important point, lets see if I can point out some unique functionality Answers can provide your company.
Other Q&A platforms organize discussions based around user-generated tags for a post. This can work great for a lot of applications and provides very functional methods to sort Q&A conversations.
Answers allows you to have an additional layer of organization on top of traditional tags by using Topics and Categories. Posts on Answers can be about a singular specific Topic. For example, [http://www.ifixit.com/Answers/View/22419/Where+to+order+a+back+panel+for+my+iPhone+4|Where to order a back panel for my iPhone 4?] This post belongs to [http://www.ifixit.com/Answers/Device/iPhone+4|one of many iPhone 4 question]s. Answers discussions about the iPhone 4. In addition, it also has two tags: [http://www.ifixit.com/Answers/Tag/rear+panel|rear panel] and [http://www.ifixit.com/Answers/Tag/back+panel|back panel].
Answers discussions about a specific topic are then seen on the [http://www.ifixit.com/Device/iPhone_4|corresponding Topic page], in this case they are listed as Support Questions.
A further layer of organization exists through Categories, which groups similar topics. In the case above, the iPhone 4 falls under the [http://www.ifixit.com/Answers/Device/Cell+Phone|Cell Phone Category] and all related Answers posts can be found this way. All of the Categories, subcategories, and topics are viewable when clicking on the "Topics" tab on Answers. [http://www.ifixit.com/Answers/Devices|Here is an example on iFixit], where Topics are labeled as Devices instead.
Answers also has simple-to-use [http://www.dozuki.com/Help/Answers_Moderation|Moderation] controls and a [http://www.dozuki.com/Help/Reputation#Section_Reputation_From_Answers|Reputation] based economy. If you want to read more about Answers, feel free to read about it [http://www.dozuki.com/Help/Answers|here].
Status:
open