Ambiguous language has no place in good work instructions. In this article we highlight the dangers of including idioms and figures of speech in your processes—they require advanced knowledge of your audience. See how this unique rule applies to technical writing and process descriptions.
Vinyl is in the midst of a comeback. Perhaps it’s due to the unpredictable whims of Millennial trends. Or, perhaps it’s the byproduct of a digital backlash from consumers who want to own their music, rather than paying for a Spotify subscription. Either way, record sales are increasing, and manufacturers are going to have to step up to the challenge.
As Patagonia has exploded in popularity, their repair services have also grown at a rapid rate. So how does a large outdoor apparel company mitigate this increasing demand? It's simple: by standardizing their procedures and sharing them via Dozuki. See how they made it work in this customer journey.