As Patagonia has exploded in popularity, their repair services have also grown at a rapid rate. So how does a large outdoor apparel company mitigate this increasing demand? It's simple: by standardizing their procedures and sharing them via Dozuki. See how they made it work in this customer journey.
In 2014 a nuclear Waste Isolation Pilot Plant (WIPP) in New Mexico was the victim of poor documentation practices that shut down the nuclear facility for three years and sent six workers to the hospital—ultimately costing the company $500 million.
While tragic, this accident is an opportunity to assess why good documentation practices matter and how you can proactively work to prevent similar mistakes in the future.
For most of us, the term “API” may seem like an arbitrary acronym used by IT departments. However, APIs are what make modern technology work. Like a waiter that communicates between your table and the kitchen, you tell an API what you want, and they’ll bring it to you, prepared in the exact form that you’ve requested. In this post we dive into the basics of what to look for when evaluating APIs, and how to make them work for you...