Whether you have temporarily contracted employees or seasoned veterans learning new procedures, the Dozuki platform provides essential tools to get every employee trained and ready for action. From visuals and markup tools to commenting and collaborating features, our software meets the needs of data centers all over the world.
Standardized Mechanical Repair Processes
Dozuki is known for its clean and clear documentation format. In our experience, wading through long, confusing paragraphs filled with technical jargon isn't efficient or effective. In fact, it's usually detrimental. Clear, step-by-step guides with photos and videos enable even new technicians to complete repairs on their own. It's time to standardized your processes in a way that reduces training time—while still getting your new technicians up to speed, fast.
Increase First-Time Fix Rate
When it comes to servicing, nothing is more costly than having to make multiple trips to fix one issue. With Dozuki you have the ability to list all the required parts and tools for a service procedure—ensuring your technicians have the equipment and documentation to complete the job the first time and can find all required parts and tools to service procedure.
Dozuki’s translation tools ensure your documentation is comprehensible to all of your users—no matter which language they speak. With over 80 languages at your fingertips, you can instantly translate content into your users’ preferred language.
Our support has three features: the Machine Translation mode, which enables your users to instantly view your documentation in any language; the Glossary tool, which makes translations more accurate; and the Default Language option, which lets you choose a single language to view your site in.
Document Errors and Troubleshoot Workflows
Errors happen—but should be resolved quickly. With Dozuki, your users can quickly search error codes to find the appropriate company-approved solution. Simply type in an error code in your site’s search engine and pull up the process to fix it. And if the solution doesn’t exist yet, write it. In addition, Dozuki integrates with ticketing systems. You can map repair and service procedures to specific issues; your technicians won't waste time looking for the correct solutions.