J.F. DeBetz, CEO and Process Improvement Specialists of The Business Fixers, gives us an overview on ISO—with bits of wisdom pulled from the popular Dilbert comic strip. J.F. guides the audience through essential information and answers questions on everything from standardization processes, critical terminology, as well as the differences between being ISO certified and compliant.
The ISO Crash Course with Dilbert Workshop includes:
- An overview on ISO 9001 and ISO 14001
- All of the elements for successful certification—from audits to consultants
- How to avoid common mistakes, like lack of managment support and reviews