Shaun Browne, President of the Digital Mentor Group, teaches viewers how to develop and maintain a people-first company environment. "People-first" means building a quality-focused culture in your workplace—starting with your initial training processes. Shaun walks through building competent, capable employees and covers a variety of practical exercises that you can implement at your company today.
Designing Competence includes:
- Defining your standards of employee performance—including skills, knowledge, and behavior
- Determining the sequence of training in order to minimize risk and maximize productivity
- Crafting your work instructions and training material to ensure competence