Implementing and sustaining quality in your organization is no small feat. However, as the U.S. discovered when Japanese companies like Toyota used Deming's lessons to surpass their competition - quality matters. Effective quality management not only creates customer trust and loyalty, but drives continuous improvement and innovation.
These days, waste gets a bad rap.
‘Eliminating waste’ is such a common phrase among lean and six sigma practitioners, the two words are practically inseparable. The problem with this marriage is that it causes us to conflate all types of waste as equally harmful.