Implementing and sustaining quality in your organization is no small feat. However, as the U.S. discovered when Japanese companies like Toyota used Deming's lessons to surpass their competition - quality matters. Effective quality management not only creates customer trust and loyalty, but drives continuous improvement and innovation.
ISO 9001 is the world’s most commonly used standard for quality management systems (QMS). The International Organization for Standardization (ISO) defines a QMS as a “way of defining how an organization can meet the requirements of their customers and other stakeholders affected by its work.”
As part of our mission to bring manufacturing excellence and standards to our audience, we are proud to announce our educational webinar highlighting the journey to ISO certification.
Register to view this on-demand recorded presentation with Maneesh Bhatnagar, Director of Quality and Continuous Improvement at the Dover Corporation.
In 2014 a nuclear Waste Isolation Pilot Plant (WIPP) in Carlsbad, NM was the victim of poor revision control practices that lead to a half-billion dollar mistake; shutting down the facility for three years and sending six workers to the hospital.
That’s right, billion with a ‘B’.
While tragic, this accident presents an important opportunity to assess why good documentation practices matter and how we can proactively work to prevent similar mistakes in the future.