4 min read

Got Standards? The Million Dollar Grammar Mistake

By Corey Brown

Maine based Oakhurst Dairy was recently sued by a handful of truck drivers seeking more than four years worth of overtime pay—but the suit wasn’t about milk distribution at all. Rather, the legal battle revolved around the use (or lack thereof) of a single comma. But grammar wasn’t the problem—standards were.

Topics: Standard Work Industry News Technical Writing Workforce Training
2 min read

Skip the Busy Work and Focus on Improving

By Corey Brown

Whether you’re implementing new software or a new machine on the factory floor, continuous improvement projects take time to get set up before they, well…improve things.

Topics: Standard Work Technical Writing
5 min read

Deadly Instructions: Using Visuals to Train Safely

By Corey Brown

In 2016 OSHA reported 2.8 million workplace injuries, with 440,000 of them occurring in the manufacturing industry alone. For manufacturers, that means for every 100 workers, 3-4 are guaranteed injuries. Not necessarily a stat you should share on orientation days.

Topics: Technical Writing Workforce Training Work Instructions
3 min read

An Idiom a Day Keeps Good Work Instructions at Bay

By Corey Brown

Many of us know Amelia Bedelia from our childhood (or parenthood) as the goofy maid who is constantly misunderstanding directions. For those who aren’t familiar, Amelia is a hard-working maid who all too often misinterpreted her employer’s commands. Typically, she would interpret common figures of speech or idioms quite literally.

Topics: Technical Writing Work Instructions
5 min read

5 Technical Writing Mistakes to Avoid

By Corey Brown

Here at Dozuki, we see a lot of technical documents. In all of this written work, we inevitably come across some mistakes. But hey, pobody’s nerfect. That said, when you see as many technical documents as we do, you start to notice trends. Trends in technical documents can be dangerous because they create systemic inefficiencies in your procedures and impact the overall quality of work.

To help you avoid these issues in your organization, we’ve compiled five common tech writing mistakes to avoid, based on our experiences helping companies create instructions.

Topics: Technical Writing Workforce Training Work Instructions
2 min read

Continuous Improvement for Writing: How Better Technical Writing Increases Efficiency

By Corey Brown

When you regard continuous improvement as a mindset, rather than just a procedural practice, you realize it has a much wider set of applications.

For most of us, it’s clear that improvements to standard operating procedures (SOPs) directly improve efficiency. However, all too often we focus on what’s being said and not how we’re saying it. But there’s no reason that you shouldn’t eliminate written waste and become lean with your instructions as well.

Topics: Continuous Improvement Technical Writing
4 min read

Visual Instructions for Better Communication

By Leslie Bloom

A technician is asked to write instructions for his company’s most frequently performed processes. Pulling out his laptop, he starts to document a procedure as he does it. He spends hours going back and forth between the procedure and his computer, writing down every step. Occasionally, he’ll stop to take a photo or sketch a diagram of the more complicated steps. But even though all the directions are correct, our technician made a critical error—before he even started writing down the steps.

Topics: Technical Writing Work Instructions