Work Instructions
Work Instructions
5 Instant Benefits of Digital Work Instructions
5 min read
Unlike other digital transformation projects, making the simple switch from paper-based work instructions, SOPs, and other documentation to digital work instructions provides...
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Continuous Improvement
Continuous Improvement for Writing: How Better Technical Writing Increases Efficiency
3 min read
When you regard continuous improvement as a mindset, rather than just a procedural practice, you realize it has a much wider set of applications. For most of us, it’s clear...
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Training
How to Write a Great User Manual in 12 Steps
4 min read
A great user manual educates people about a product, while also teaching them how to use product features effectively. As an author, your ultimate goal is comprehension—you...
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Training
What McDonald’s Can Teach Us About Training
6 min read
Many years ago while managing the final inspection, packaging and shipping areas of a production plant, I was looking for a person to promote to line leader. I was having a...
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Work Instructions
The True Cost of Paper-Based Documentation
3 min read
Paper is viewed as a necessity in the workplace.
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Standard Work
Electronic Work Instructions for Field Technicians
2 min read
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Work Instructions
Visual Instructions for Better Communication
6 min read
A technician is asked to write instructions for his company’s most frequently performed processes. Pulling out his laptop, he starts to document a procedure as he does it. He...
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