Work Instructions
Standard Work
How Sloppy Revision Control Cost WIPP Half a Billion Dollars
5 min read
In 2014 a nuclear Waste Isolation Pilot Plant (WIPP) in Carlsbad, NM was the victim of poor revision control practices that lead to a half-billion dollar mistake; shutting...
Continue Reading
Product
Feature Spotlight: Prerequisite Guides
3 min read
Continue Reading
Work Instructions
5 Instant Benefits of Digital Work Instructions
5 min read
Unlike other digital transformation projects, making the simple switch from paper-based work instructions, SOPs, and other documentation to digital work instructions provides...
Continue Reading
Continuous Improvement
Continuous Improvement for Writing: How Better Technical Writing Increases Efficiency
3 min read
When you regard continuous improvement as a mindset, rather than just a procedural practice, you realize it has a much wider set of applications. For most of us, it’s clear...
Continue Reading
Training
How to Write a Great User Manual in 12 Steps
4 min read
A great user manual educates people about a product, while also teaching them how to use product features effectively. As an author, your ultimate goal is comprehension—you...
Continue Reading
Training
What McDonald’s Can Teach Us About Training
6 min read
Many years ago while managing the final inspection, packaging and shipping areas of a production plant, I was looking for a person to promote to line leader. I was having a...
Continue Reading
Work Instructions
The True Cost of Paper-Based Documentation
3 min read
Paper is viewed as a necessity in the workplace.
Continue Reading
Standard Work
Electronic Work Instructions for Field Technicians
2 min read
Continue Reading
Work Instructions
Visual Instructions for Better Communication
6 min read
A technician is asked to write instructions for his company’s most frequently performed processes. Pulling out his laptop, he starts to document a procedure as he does it. He...
Continue Reading