Want your people to be better problem solvers? Treat every problem as an opportunity. Gemba Academy’s Director of Customer Success Steve Kane guides viewers through this free three-part video series on how to understand problems, implement countermeasures, and collaborate with process owners.
Part 1: People vs. Problems
When it comes to problem solving, you need to identify the leader and understand their role, only then can you attempt to implement countermeasures.
- Understanding your leaders role in problem solving
- The scientific method
- PDCA and A3 thinking
Part 2: Understand Your Problems
Breaking problems down into concise problem statements help make them more manageable. Learn the eight-step problem solving method to implement countermeasures, determine effectiveness, and standardize improvements.
- Problem statements: What is the problem you need to solve?
- The eight-step problem solving method
Part 3: Developing People Into Problem Solvers
Problem solving is about people, find out how they’re a game changer to your problem solving strategies. Don’t miss this discussion on leadership characteristics and continuous improvement.
- The culture of Kaizen
- The 6 basic human needs
- Characteristics of a Kaizen leader