Launch Dozuki quickly and efficiently with the help of Dozuki experts.
Deployment
Our ultimate goal is ensuring your transition to Dozuki is seamless. After all, time wasted is money wasted. To help you get set up quickly we offer a variety of additional customized services.
Standard Conversion
An efficient way to add content to your Dozuki site. With this service, our team works to efficiently convert your existing documentation to guides and wikis.
This service is designed to preserve the content and style of existing documents, with minor additions like bullets and numbering only where necessary to fit the content into the Dozuki platform.
Includes:
- Conversion of instructions and written documents to the Dozuki platform
- Creation of guides, wikis, and category pages
- Addition of spreadsheets, flowcharts, and forms
Premium Conversion
Take advantage of our full suite of conversion services. Our expert technical writers will optimize your existing documentation for Dozuki, with a focus on standard work.
When multiple sets of instructions are created by several authors, there can be a wide variance in describing procedures, parts, tools, and more. Together, these variations lower productivity and increase the potential for confusion and errors.
Our Premium service offering helps companies standardize procedures throughout a department, facility, or entire company—regardless of author.
Includes:
- All Standard services, in addition to…
- Edits to documents for grammar, spelling, and clarity
- Updates to photo markup on images with editable or removable ma rkup
- Creation of prerequisite guides for instructions that share common steps
- Creation of individual item pages for parts and tools
- Curation of parts and tools listed in instructions
Support
Your manufacturing runs multiple shifts a day, making constant uptime essential—we are here to make sure things are always running smoothly. Whether you need assistance or just have a quick question, our team is available to help.
Remote Training
Our Customer Success team provides customers with an initial remote training program, setting your team up for a successful implementation. This interactive training is tailored to your company and its specific goals related to Dozuki.
Includes:
- Unlimited remote training calls
- Included in all Dozuki plans
Ongoing Customer Support
Get in touch with our Customer Success team to troubleshoot issues, implement changes, and more. Our top-notch team is known for always providing helpful service to all customers to help them achieve their goals.
Standard Support:
- Included with all plans
- Monday – Friday, 8:00am – 5:00pm PST
Extended Support:
- Contact us for pricing
- Priority support line
- Around the clock access, 7 days a week, 24 hours a day
On-site Training
Dozuki offers a variety of on-site training programs designed to fit the needs of our customers.
On-site Training
Offers in-depth training on how to best set-up and use Dozuki through hands-on experience. Your employees will have an opportunity to ask questions and see examples of how specific features can meet individual department needs.
On-site trainings are an excellent option for customers that want to bring documentation and management teams onto Dozuki as quickly and efficiently as possible.
Includes:
- An extended and in-depth version of Dozuki’s customer training
- Training for groups ranging from one to twenty attendees
- Training sessions catered to users, authors, and admins
- Training workbooks for attendees