What level of service can I expect with "Premium Support"?

I am trying to decide if my organization will need premium support. I feel like our tech writers will need training before they will feel comfortable using Dozuki. Does Premium support include training for my technical writers?

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We are working on the details that Premium Support will encompass. Once these have been worked out, we will clearly publicize that.

This response will either be edited or replaced with all the specific details on our Support plans.

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Brian Sallee will be eternally grateful.