Want To Improve Productivity?
Start with communication. End with confidence.
Who is International Telematics?
International Telematics, a privately-owned company, designs the hardware and software required for the ibright® system—a single platform telematic solution that provides business intelligence about fleet movements and individual assets. Founded in New Zealand in 2005 and boasting offices in New York, Auckland, and Melbourne, International’s comprehensive hardware uses a combination of machine-to-machine communication, GPS, cellular networks, Bluetooth, and accelerometer technology to gather critical fleet operational information.
Knowledge management for an international service network
As a large, tech-savvy company, International needed a platform for their field service documentation—one that ran smoothly and robustly. Bulletins and PowerPoints weren’t cutting it anymore. So in 2012, they partnered with Dozuki to improve their communication and productivity. Marty Trow, Director Operations, explains: “When we were introduced to Dozuki, it just hit everyone—it was absolutely fantastic. We put information on the site, the pictures are crystal clear, and it goes out to all of our installers.”
Empowering staff—and transforming company culture
But it wasn’t just Dozuki’s easy authoring or mark-up tools that served their needs—our software helped change their system from the ground up. “We have technicians whose productivity increased. The guys are more confident.” Marty continues, “Dozuki also saves a lot of time. It has helped stopped our folks from getting interrupted throughout the day. We aren’t on the phone constantly answering repetitive questions—like, ‘How do you this or that?’”
Even more exciting, International’s team realized that Dozuki could be a useful tool for their sales team. Now they can show potential clients their range of impressive services. “Our guys take Dozuki with them for sales. They show customers how they are going to do the roll out and what sort of information they are going to give the technicians who are doing the work. By showing them Dozuki, the clients can see evidence of our professionalism. It’s another talking point for selling.”
Marty smiles and concludes, “I’ve been in this field for nearly 20 years—and I wish Dozuki had been around a long, long time ago. It would have saved a lot of grief.”