Enterprise Grade Digital Training

Scaling Dozuki from a single pilot to over 100 facilities and 20,000 users across the world

The company’s Operational Technology Engineer led the manufacturing technology team. He was tasked to bring in, pilot, productize and roll out the connected worker solution. After using Dozuki for a year, the pilot was presented to the executive leadership team, who saw the value immediately.

One executive commented, “This makes total sense. If we had merely a half of a percent increase in productivity, we get tens of millions of dollars of savings across our facilities.”

The company embarked on a multi-year, multi-phase roll out process. The pace of scaling went from a single pilot to 100+ plants in only two years, and continues to this day with 20,000+ users across the globe.

How has Dozuki changed how you create and control content?

A Lean Operations Manager explained, “Documentation was hit or miss in some work areas. Within SOP’s, operators tended to get lost about halfway through because it was so text heavy. They were not sure where the process was at, or what they were doing, and why. It was boring. Dozuki forced us to really write in a standard way. It helped our facility tremendously."

For example, one of the company’s guides had 400+ steps. Converting it to Dozuki allowed them to save in an image or video format that was easier to comprehend than just walls of raw text.

A Process Technology Specialist gave color to this improvement. She explained the company had more than 7,000 documents on their Lotus Notes install that were too easily influenced by whoever authored them, so there was a lot of variance in writing style. Standards were made, but not followed.

They also highlighted the positive feedback of the photos feature with documentation as a key lever for upskilling new workers. “For those new employees who hadn’t run the machine, they didn’t know exactly what they were looking at in work instructions. But now, having the photos as part of the writing process gets people excited. Excited to create documents? It’s not something we were used to hearing!”

As the manufacturer made gradual shifts in culture, the company also noticed there was a much larger result beyond just creating and controlling content. They were changing the way they did work. Dozuki equipped and enabled more operators to take ownership of the change process.

“Operators want to be heard,” she said. “Having been an operator myself, you’re on the frontline. You’re the one who has to respond when things go wrong, and if you don’t have the tools you need or the instructions aren’t clear, it directly impacts your day far quicker than it does anybody else in the building.”

How has Dozuki changed your day to day operations?

Since piloting, productizing and rolling out this connected worker technology across the organization, there have been several key areas of significant improvement.

Cross Departmental Alignment

A partnership between Dozuki and this global manufacturing giant intertwined many departments such as support, operations, HR, IT and training. All of which received support, coaching, and a methodology for executing and scaling digital transformation. Especially the IT teams, who helped guide the multi facility rollout every step of the way.

What made it more pronounced was Dozuki facilitating gaps in their rollout through customer success. Their support was the glue in between cracks that allowed them to build momentum from a few pilot facilities to 120+ locations.

Capturing & Scaling Data Securely

Due to the nature of the type of industrial products the company makes, there were strict security requirements. Between the process technology and products themselves, there was substantial intellectual property that required containment.

A key benefit of the Dozuki PrivateCloud deployment was security and data governance in a multi facility rollout. The company needed to be able to quickly send the information to the intended audience, but still maintain proper security protocols.

Dozuki helped facilities maintain visibility of keeping on top of huge data sets of changes to updates, and approval processes. With reporting in Dozuki, frontline teams could now manage changes with better visibility. The Dozuki Customer Success and Services team helped factory leaders tackle administrative challenges. Their company leveraged the industry experts at rolling out connected worker solutions at scale across dozens of facilities.