Mack Trucks Speeds Workforce Upskilling by 80%

How the global automaker accelerates standardized employee training and achieved a 90% reduction in approval backlogs by moving from fragmented legacy systems to a unified connected worker platform with Dozuki.

The Customer

Mack Trucks

Mack Trucks is a premium manufacturer and part of the Volvo Group, managing over 3,000 employees across multiple high-complexity facilities.

As a custom truck builder for the construction and refuse markets, their operations require extreme precision across thousands of unique configurations.

The Challenge

Fragmented Systems and Operational Friction

Before adopting the Dozuki platform, Mack Trucks relied on disconnected documentation and manual, paper-based sign-offs. This created a black hole where SOPs were stalled in approval limbo for months, and critical knowledge remained trapped with veteran operators.

"Standard work is no longer a static document on a shelf; it’s a living part of our production flow. We’ve built a culture of excellence that the rest of the world now uses as a blueprint."

William Tomlinson

Competence Development Manager, Mack Trucks

The Goal

A Unified and Scalable Operational Model

Mack Trucks sought to transform their culture of standard work by creating a repeatable process to upscale employees quickly and ensure 100% compliance across all shifts.

  • Standardize SOP templates across the vehicle, cab, and engine lines.

  • Eliminate the "pilot purgatory" of stalled digital initiatives.

  • Enable real-time access to visual instructions at the point of use.

  • Reduce the learning curve for new hires through a repeatable training process

"The Dozuki platform turned our Mack Trucks facility into the benchmark for the entire Volvo Group. Our processes are so robust that global engineering teams now look to us to define the standard."

Jeremy Houtz

Training Coordinator, Mack Trucks

The Solution

A Connected System for Execution and Knowledge Flow

The team implemented the Dozuki platform to unify documentation, training, and problem-solving into a single source of truth. By crowdsourcing knowledge from the shop floor, they moved from top-down mandates to organic, worker-led standardization.

  • Knowledge Creation: Transitioned from complex Excel sheets to intuitive, visual guides created in minutes.

  • Distribution: Portable workstations and laptops provide real-time access directly on the shop floor.

  • Feedback Loops: Technicians collaborate on processes, making updates "on the fly" to reflect real-world conditions.

  • Governance: Automated workflows enforce a strict two-month approval policy, preventing backlogs.

"A well trained workforce starts with a single step. Dozuki is that key step to get knowledge into the hands of people on the shop floor."

William Tomlinson

Competence Development Manager, Mack Trucks

The Dozuki Impact

Accelerated process digitization and stronger teams across the board.
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80%
Reduction in SOP authoring time
3
Minutes to surface audit readiness data using integrated dashboards
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90%
Reduction in SOP approval backlog within first two months
The Leading Connected Worker Platform

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Dozuki empowers and optimizes frontline teams with expert knowledge delivered through simple, accessible, and engaging digital tools. Our proven and scalable connected worker platform helps organizations eliminate operational friction and unlock hidden productivity.
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