Ocean Spray is a global agricultural cooperative owned by more than 700 farmer families. With manufacturing facilities across the United States, Canada, and Chile, Ocean Spray produces juice, sweetened dried cranberries, and other cranberry-based products distributed worldwide.
As part of a strategic initiative to strengthen its manufacturing workforce, Ocean Spray launched a digital transformation effort to modernize frontline training, standardize operational processes, and preserve critical institutional knowledge. The initiative positioned Dozuki at the center of workforce development across both food and beverage manufacturing networks.
Ocean Spray’s frontline training infrastructure was built around paper binders and fragmented systems that were difficult to maintain and scale. Documentation was often outdated or inconsistent across facilities. Critical process knowledge lived with long-tenured employees who had retired or left the organization.
“We rely too much on people and not enough on process,” the team acknowledged. “It would be really helpful if we had a roadmap.”
The company faced growing training gaps across plants, particularly after workforce shifts during and after COVID. Leadership recognized that training inconsistencies were not just operational issues, but cultural ones. The need was clear: standardize knowledge, modernize training delivery, and create a scalable system that could support global manufacturing operations.
Ocean Spray set out to digitize and standardize training across all manufacturing sites while preserving the expertise of its experienced workforce. The objective was to create a unified system that could deliver structured onboarding, enable audit-ready documentation, and provide real-time visibility into workforce skill development.
The team understood this was more than a documentation project. It was about enabling confidence and cultural alignment across facilities.
By replacing static documents with structured digital workflows, Ocean Spray aimed to create consistency across food and beverage plants while accommodating operational differences.
Ocean Spray deployed Dozuki across its manufacturing network, transforming binders and static files into structured digital guides accessible via tablets and QR codes directly on the production floor. SOPs were reviewed, updated, and standardized across plants, allowing operators to access accurate procedures in real time without relying solely on verbal instruction.
Through Learning Pathways, onboarding became formalized and measurable. Structured progression plans defined what happened before day one, during the first weeks on the floor, and throughout ongoing skill development. Supervisors gained visibility into completion and competency, creating accountability across sites.
Critical Operational Workflows such as Lockout/Tagout shifted from paper sign-offs stored in file cabinets to digitally traceable acknowledgments.
Instead of relying on handwritten signatures, Ocean Spray could demonstrate documented process compliance with time-stamped records.
The deployment spanned English-speaking U.S. facilities, French-speaking Canadian plants, and Spanish-speaking Chilean operations.
This global rollout created a shared standard across languages and regions.
What was once locked in binders became accessible, dynamic, and continuously improved. With Dozuki acting as the connected layer between operations, training, quality, and workforce development.
