Ocean Spray is a global agricultural cooperative owned by roughly 700 family farmers. With manufacturing locations in the United States, Canada, and Chile, Ocean Spray produces beverages, sweetened dried cranberries, and other cranberry-based products distributed worldwide.
As part of a strategic initiative to strengthen its manufacturing workforce, Ocean Spray launched an effort to modernize frontline training, standardize operational processes, and preserve institutional knowledge. The initiative positioned Dozuki as a partner to help improve training across the company’s food and beverage manufacturing networks.
Following workforce changes during and after the pandemic, Ocean Spray recognized an opportunity to evolve its frontline training approach. Legacy training methods, largely paper-based and managed locally, were no longer positioned to scale or adapt easily across facilities. Additionally, the team recognized institutional knowledge, which can sometimes leave when individuals retire, was not being captured as effectively as it needed to be to set future employees up for success.
The goal was to create a more consistent roadmap that would support employees in learning and training wherever they were in the manufacturing organization. By investing in stronger systems, Ocean Spray could ensure critical expertise was no longer tied to individuals alone, but a scalable system for all employees.
“Transitioning to a standardized knowledge wasn't just a technical upgrade, it was a mission to capture our institutional intelligence,” noted Sarah Woo, Operations Training Leader, Ocean Spray, "We discovered that our existing paper SOPs were essentially outdated and inaccurate shelfware, leaving us entirely dependent on tribal knowledge. Transitioning to a digital standard wasn't just a technical upgrade, it was a rescue mission for our institutional intelligence."
Ocean Spray set out to digitize and standardize training across all manufacturing sites while preserving the expertise of its experienced workforce. The objective was to create a unified system that could deliver structured onboarding, enable audit-ready documentation, and provide real-time visibility into workforce skill development.
The team understood this was more than a documentation project. It was about enabling confidence and cultural alignment across facilities.
By replacing static documents with structured digital workflows, Ocean Spray aimed to create consistency across food and beverage plants while accommodating operational differences.
Ocean Spray deployed Dozuki across its manufacturing network, transforming binders and static files into structured digital guides accessible via tablets and QR codes directly on the production floor.
SOPs were reviewed, updated, and standardized across plants, allowing operators to access accurate procedures in real time without relying solely on verbal instruction.
Through Learning Pathways, onboarding became formalized and measurable. Structured progression plans defined what happened before day one, during the first weeks on the floor, and throughout ongoing skill development. Supervisors gained visibility into completion and competency, creating accountability across sites.
Critical Operational Workflows such as Lockout/Tagout shifted from paper sign-offs stored in file cabinets to digitally traceable acknowledgments.
Instead of relying on handwritten signatures, Ocean Spray could demonstrate documented process compliance with time-stamped records.
The deployment spanned English-speaking U.S. facilities, French-speaking Canadian plants, and Spanish-speaking Chilean operations.
What was once locked in binders became accessible, dynamic, and continuously improved. With Dozuki acting as the connected layer between operations, training, quality, and workforce development.
This global rollout created a shared standard across languages and regions.
