- For Your Industry
The Solution: Dozuki Streamlines Documentation
The customer used Dozuki to train new hires and manage employee transition. In reference to the new hire challenge, their Quality Engineer stated:
“We needed a standardized training program that helps new hires understand machines better, beyond just pressing buttons and seeing things happen.”
With their old manual and “watered down” documentation overwhelming team members and leading them to self-select to quit, the ability to use Dozuki to pull up work instructions and documentation on tablets was immediately embraced.
Sparking a Culture of Continuous Improvement
Although the company had a high amount of packaging documentation across all departments, some of the content their seasoned employees had never seen before. This confirmed the operational value of the connected worker solution
Dozuki has given the team leads opportunities to incentivize and engage employees, which they are confident will lead to long term retention. The company’s Focused Improvement Project Coordinator told one story that’s emblematic of that empowerment:
“One of the team’s younger coordinators has been training strictly on Dozuki. She found three or four errors on her first day. The guides she brought to our attention were corrected so everyone could improve their own processes. We’ve been rewarding her (and anyone who uses Dozuki to uncover continuous improvement opportunities) with vending bucks. They can spend that money at our in-house pop up shop in the break room for snacks and drinks."
The Results: 50% Reduction in Turnover Within The First Year
By implementing Dozuki, this metric signified the effectiveness of the new onboarding and training approach. The resounding feedback from the pilot phase emphasized that frontline employees found Dozuki instrumental in enhancing their task performance and understanding of information during training.
This positive sentiment underscores the tangible benefits brought about by the integration of Dozuki’s technology.