Accelerating ISO Audit Times by 43%

Before Dozuki, SPC managed engineering changes, repair procedures, and quality documentation through paper copies and server-based files. Revision control was manual and difficult to maintain, especially across multiple global sites.

Engineering updates from customers required retrieving outdated printed copies, redistributing new revisions, and ensuring every technician was working from the correct documentation. Across global facilities, maintaining consistency was increasingly complex.

Audit preparation was equally burdensome. Documentation had to be gathered manually, revision numbers verified, and policies cross-checked before ISO auditors arrived. The process was time-consuming, stressful, and prone to minor findings.

SPC needed a centralized, revision-controlled platform that could standardize documentation across all sites while simplifying engineering updates and audit preparation. The company required a system that would ensure every technician, in every location, was repairing to the same standard.

Beyond documentation control, SPC sought to reduce audit stress, strengthen training verification, and eliminate the inefficiencies of paper-based processes.

SPC implemented Dozuki as a centralized knowledge and training platform across its global repair operations. Engineering changes are now updated digitally, routed through approval workflows, and released instantly to technicians using iPads at each repair bench.

When a customer issues a product modification, SPC updates the guide within Dozuki, secures approval, and immediately distributes the latest revision globally. As Steve put it, “As soon as it gets released, everybody at the bench has got it.”

Technicians no longer rely on printed documents or outdated server files. Tablets remain open to Dozuki throughout the workday, enabling instant access to repair steps, quality checks, and inspection procedures. This accessibility has increased technician self-sufficiency while ensuring standardized execution.

The impact on ISO audits has been transformative. Instead of assembling documentation manually, SPC now houses its quality management system, policies, procedures, and training records within Dozuki. For their most recent ISO audit, Steve created a centralized quality policy guide that hyperlinked directly to all required procedures for the auditor’s review.

The audit, originally scheduled for three and a half days, was effectively completed in two.

The Dozuki Training Matrix further strengthened audit readiness. Auditors could review assigned courses, verify technician certifications, and observe procedures directly from the platform. Instead of feeling pressure during audits, technicians felt prepared.