How Blue Buffalo Scaled Expert Training with Dozuki

When the team at Blue Buffalo set out to transform how they trained their operators, they weren’t just looking for a software tool, they were looking for a smarter way to scale their expertise.

In an operation where quality can’t be compromised, they needed a way to ensure the right knowledge was available in the right place, at the right time. With Dozuki, they made that vision a reality.

The Challenge: Outdated Systems, Lost Knowledge

Before Dozuki, Blue Buffalo’s training program was struggling to keep pace with the demands of the floor. Standard operating procedures (SOPs) were buried in shared drives, locked away in binders, or siloed within individual departments. Paper-based training was inconsistent and dependent on tribal knowledge, leaving new employees at a disadvantage and compliance at risk.

The tools in place, including traditional LMS platforms and disconnected Word documents, simply couldn’t meet the needs of the floor. Guides took hours to create and were often outdated by the time they were shared. Training materials weren’t visible at the point of use, and operators lacked access to clear, consistent instructions in real time.

The result? Critical knowledge stayed hidden. Training time dragged. And process variation made it harder to meet quality expectations.The Old Way: Siloed, Slow, and Hard to Use

Creating a work instruction used to take hours. Documentation teams had to collect input from SMEs, type up processes in Word, reformat images, export PDFs, and navigate an outdated approval process — only to have the content get buried in shared folders.

Operators had no easy way to access SOPs while on the floor. If they had questions or needed a refresher, they had to hunt down a paper binder, ask a supervisor, or rely on memory. There was no single source of truth, and no simple way to know whether procedures were being followed consistently.

The Solution: Knowledge at the Speed of the Floor

Everything changed when Blue Buffalo deployed Dozuki and CreatorPro.

Instead of trying to translate tribal knowledge into clunky documents, the team started capturing procedures in real time, on the floor, with the experts doing the work. With CreatorPro, they recorded processes using video and photos, then converted those visuals into digital guides with step-by-step instructions that are easy to follow and even easier to update.

Each guide is connected to a specific station and task, accessible via QR codes or iPads. This means operators can scan, review, and follow instructions without ever leaving the floor. Dozuki’s intuitive interface makes it easy to find exactly what they need, and to document feedback when procedures change.

Most importantly, Blue Buffalo used Dozuki to build a system of ownership. Operators are trained on process expectations using interactive courses and quizzes. Supervisors validate skills using digital checklists. And cross-functional teams contribute to guide development, ensuring procedures reflect real conditions, not theoretical best practices.

The Impact: Real-Time Training, Real-World Results

Since launching Dozuki, Blue Buffalo has created over 1,400 digital work instructions. What used to take hours can now be completed in minutes. Updates are fast, searchable, and trackable, meaning training content stays current as processes evolve.

That speed and clarity has paid off. The team saw a 75% increase in audit pass rates after digitizing and standardizing their procedures. In some departments, guide creation times dropped by over 98%, accelerating how quickly new processes can be documented, deployed, and followed.

By reducing friction in training, Blue Buffalo has given operators the clarity they need to perform consistently and confidently. The platform has also unlocked hidden time for support teams, who no longer have to babysit new hires or dig through old files to find the right SOP.

What’s Next: Expanding, Scaling, and Evolving

With their foundation in place, Blue Buffalo is expanding their use of Dozuki across additional facilities and functions. They’re documenting Total Productive Maintenance (TPM) standards, building everboarding workflows that support long-term growth, and syncing procedures across teams to reduce variation.

Role-specific guides are helping operators take ownership of their development, while recurring training cycles ensure knowledge stays fresh and actionable. With every new guide and improvement, Blue Buffalo’s training system becomes smarter, faster, and more aligned with the needs of their workforce.