Success Stories

How 3M Continues to Innovate During COVID

4 min read

Amid the COVID-19 pandemic, 3M has been integral in maintaining domestic and international supplies of essential PPE. These production and supply chain challenges required...

Continue Reading

Success Stories

Insights from the Field: Can Tribal Knowledge Actually Work?

3 min read

Recently, I had a chance to visit one of our larger manufacturing clients. Of the many insights gained on that trip, one stood above the rest — tribal knowledge used to...

Continue Reading

Success Stories

Patagonia's Journey to Train Their Customers

5 min read

For years, Patagonia has set a high standard for product lifespan with their Ironclad Guarantee and unparalleled customer service. They’ve been providing free repair services...

Continue Reading

Continuous Improvement

Upgrading Processes with Continuous Improvement

7 min read

Many companies implement formal versions of Lean or Agile methods, but others have grown with the flexibility that continuous improvement provides, giving them the freedom to...

Continue Reading

Standard Work

Electronic Work Instructions for Field Technicians

2 min read

Who is Sterling Bank Services? Sterling Bank Services is a consultative solution, based in Montana and designed for the maintenance and security of bank equipment...

Continue Reading