The training and quality teams at Automation Plastics believed in better work guidance and documentation, but didn’t have the right toolset to implement a solution.
Using a combination of Word, Powerpoint, Crystal Reports, and PDF files, their system lacked standardization, was slow to update, and didn’t effectively capture tribal knowledge.
When the time came to evaluate a comprehensive solution, they jumped into researching and quickly knew Dozuki was the right fit.
Lack of Standardization Prevented ISO 9001 Compliance
Ipper Collens, Training and Process Improvement Specialist for Automation Plastics, was frustrated by the limitations of their existing documentation tools and how they impacted the facility’s ability to achieve ISO certification compliance. There was no structured system for work guidance and documentation.
A combination of Word, Powerpoint, Crystal Reports, and PDF files was inflexible, confusing, and slow to update. “We were coming from a world with a complete lack of standardization, it wasn’t unusual to see three or four versions of the same document in use on the shop floor, it was a mess,” says Collens, “this poor communication was a major problem that derailed everyone’s performance.”
The entire Automation Plastics team wanted to improve documentation to achieve ISO certification compliance, but didn’t have the right tools to implement it. When the opportunity came to evaluate software solutions, Collens and his colleague Anne Klonowski started researching.
They required a system that had built-in version control, supported video instructions, and streamlined the approval process; when combined with their desire for easy-to-use software, numerous solutions were immediately eliminated. Collens and Klonowski agreed, “We felt Dozuki was the best way to take our informal and tribal knowledge and create work guidance that operators with all levels of experience can benefit from. This type of standardization was essential in successfully achieving ISO certification compliance.”