Recently, I had a chance to visit one of our larger manufacturing clients. Of the many insights gained on that trip, one stood above the rest — tribal knowledge used to actually work. 

The conveyor belt on line one stopped running and production came to a halt. It was the second time in a week that this happened. The maintenance team and engineers spend the next 48 hours trying to determine what caused the issue. As it turns out, the downtime was due to a frayed wire that caused the conveyor to lose power.

Travelers and build books are intimately related, however, with traditional methods they often function independently.