Standard operating procedure (SOP) and work instruction templates help standardize processes and present information consistently. We’ve seen thousands of examples of these templates and the only consistency is their shortcomings.
ISO 9001 is the world’s most commonly used standard for quality management systems (QMS). The International Organization for Standardization (ISO) defines a QMS as a “way of defining how an organization can meet the requirements of their customers and other stakeholders affected by its work.”
The manufacturing industry is a professional arena with an overwhelming variety of industry terms and acronyms. We’ve tried to make a list of the most common Lean terms before… we didn’t get very far.
Many of us know Amelia Bedelia from our childhood (or parenthood) as the goofy maid who is constantly misunderstanding directions. For those who aren’t familiar, Amelia is a hard-working maid who all too often misinterpreted her employer’s commands. Typically, she would interpret common figures of speech or idioms quite literally.
Here at Dozuki, we see a lot of technical documents. In all of this written work, we inevitably come across some mistakes. But hey, pobody’s nerfect. That said, when you see as many technical documents as we do, you start to notice trends. Trends in technical documents can be dangerous because they create systemic inefficiencies in your procedures and impact the overall quality of work.
To help you avoid these issues in your organization, we’ve compiled five common tech writing mistakes to avoid, based on our experiences helping companies create instructions.