Implementing and sustaining quality in your organization is no small feat. However, as the U.S. discovered when Japanese companies like Toyota used Deming’s lessons to surpass their competition – quality matters. Effective quality management not only creates customer trust and loyalty, but drives continuous improvement and innovation.
Quotes have the ability to inspire, but Deming himself would urge us not to take these principles for granted. We’ve gathered some of the best quotes and sayings by W. Edwards Deming, the father of quality, to inspire action and remind us that his foundational wisdom still holds true today.