Field service technicians don’t always know what they’ll find while out on a call—but they need to be prepared for anything. Make sure your field service technicians always have access to the right documentation at all times—ensuring you have a satisfied customer and no repeat trips.

More Efficient Technicians

 

Read the full story of how International Telematics used Dozuki to communicate new process standards, increase productivity, and transform company culture.

Case Study

Content Access, Even In Remote Areas

Unreliable connectivity is bad. Allowing it to hinder your work is worse. Offline access allows your mobile workforce to access critical service documentation directly from their devices—even when Internet is unavailable.
  • Save essential content on devices for offline use
  • Streamlined mobile app experience
  • Distribute updates to mobile apps in the field instantly
Content Access, Even In Remote Areas

Quick Search

Help field service technicians instantly browse for any procedures that can offer support on the job, especially when unexpected things happen. What if a service technician goes out to repair a water leak and it turns out to be an electrical issue? Empower your technicians to research procedures and verify parts and tools on the spot.
  • Reduce costly followup calls
  • Search your entire catalogue of procedures, parts, and tools
  • Centralize common solutions for on-the-spot demands
Quick Search
Marty Trow

Marty Trow, Director of Operations at International Telematics

Dozuki Replaced MS Office

"We used to use Word and Powerpoint docs. Trying to update everything at the same time was a hassle. With Dozuki, we get new information, upload it, hit publish, and it's sent to the right people. It's fantastic."

Data From the Field

Gather qualitative or quantitative feedback from customer locations. Enable your field service technicians to report information on procedures in real-time. Fix confusing steps and capture critical KPI’s during calls with built-in collaborative tools.
  • Collect servicing time from the field
  • Track live progress on tasks from customer sites
  • Generate quality metrics reports
Data From the Field

Share Best Practices

Employees have ample opportunity to share tribal knowledge with the rest of your teams. Dozuki provides a secure platform to facilitate useful, collaborative discussions which result in future process improvements and collaboration.
  • Catalogue tribal knowledge
  • Encourage collaboration amongst techs
  • Capture ideas and suggestions for process improvements
Share Best Practices

Discover how Dozuki can help your teams

Schedule a personalized consultation with one of our Standard Work experts