Last week we came across a radio segment that outlined an interesting problem that Chicago-based Vienna Beef had with hot dog production. When the company made the transition to a new production facility, their staple product changed — and nobody knew why.
Without Standard Work, documented processes are often not used, or so out of date, that following them could become problematic. Standard Work is the foundation for any continuous improvement or Lean program, and time observations are the starting point. They are the foundation for which improvements are based on.
ISO 9001 is the world’s most commonly used standard for quality management systems (QMS). The International Organization for Standardization (ISO) defines a QMS as a “way of defining how an organization can meet the requirements of their customers and other stakeholders affected by its work.”