If Santa Claus ran a toy company, he’d have the best lean manufacturing operations in the industry. A lean analysis shows that he delivers custom tailored products to every one of his clients; providing immense value. He is also able to accomplish this with minimal waste and able to adapt to shifting demands of the market, every, single year.
If a proper culture of knowledge sharing is in place, the skills that experienced employees possess can be leveraged to improve your business and culture. Every manager knows that experienced employees are relied on more often than not. These are your go-to people, the rainmakers, the skilled superstars of your business. When you have a problem, they have the skills and experience to step to the challenge.
We spoke with Dr. Robert Maurer, author of “Spirit of Kaizen,” a leading expert in the field of psychology and organizational change, about Kaizen and the role of standardization in improving processes and creating an efficient culture of continuous improvement.