Workforce safety is non-negotiable for any industrial business. When mistakes can cause serious harm or bring operations to a halt, companies can’t afford to take safety lightly.
4 min read
1 min read
How-to Choose Industrial Tablets for Manufacturing
Investing in technology is a key part of any company's digital transformation strategy. It's impossible to hit digital goals without the right hardware — and software — to achieve results. By modernizing your workforce for Industry 4.0, you are giving them the tools they need to meaningfully contribute to digital transformation goals, an essential tool for them is no longer a wrench, but a tablet.
4 min read
6 Strategies to Maximize Worker Safety
In industrial companies, workplace safety is the #1 driver behind many key decisions. Not only is safety essential for protecting workers, it’s also essential for consistent production. According to the U.S. Bureau of Labor Statistics, there was a 39% increase in fatal injuries resulting from machinery between 2017 and 2018. In addition to fatal injuries, 2018 saw 2.8 million nonfatal workplace injuries reported in the U.S. alone.
Topics: Safety
1 min read
Free COVID-19 Workplace Signage
Whether your team is on site, or working remotely, we know that your time is taxed by demanding workloads and new safety procedures. In an effort to take one task off your docket during COVID-19, we'd like to share some signage geared towards improving the sanitation efficiency of your workplace.
Topics: Safety
4 min read
How To Cross-Train Your Workforce
Cross-training is an essential component of any successful manufacturing company. The flexibility it creates enables your operations to continue regardless of what operators are on the line. Cross-training adds more skills to the factory floor and enables companies to better leverage the skills of its workforce. It also gives expert workers the opportunity to mentor new employees and pass along valuable knowledge.
Topics: Workforce Training
1 min read
Is the U.S. Headed for a Manufacturing Boom?
While many industrial businesses are impacted by the COVID-19 pandemic, good news for U.S. manufacturers may be on the horizon. In the recent April industry report by ThomasNet, "COVID-19 Impact on North American Manufacturing," two out of three manufacturers are looking to re-shore as production begins to pick back up. This may lead to a domestic manufacturing boom here in the United States, as companies revaluate their supply chain.
Topics: Industry News
3 min read
What is Tribal Knowledge?
Many industrial businesses have heard of the dangers of relying on tribal knowledge. But what exactly does tribal knowledge mean? How does tribal knowledge impact my organization? How do I capture tribal knowledge?
Topics: Workforce Training
4 min read
Practical COVID-19 Tips for Manufacturing
We are hearing a lot of great advice from our audience and customers about how to keep manufacturing and industrial operations running smoothly in the midst of a global coronavirus (COVID-19) pandemic. This article is intended to centralize a lot of this information so others can continue to operate while protecting the health and safety of their workforce.
Topics: Industry News
4 min read
Breaking Down the Skills Gap: Tribal Knowledge
As the skills gap widens and more employees retire, decades of experience and company investment is predicted to walk out the door. With nearly ten thousand people turning retirement age daily, manufacturers will need to look towards proactive solutions to capture tribal knowledge and transfer it to the incoming workforce.
Topics: Workforce Training
4 min read
Breaking Down the Skills Gap: Training
Manufacturing Institute estimated that 2.4 million job openings in manufacturing—accounting for half of all open positions—will go unfilled between 2018 and 2028 as a direct consequence of the skills gap.
Topics: Workforce Training
3 min read
Breaking Down the Skills Gap: Recruiting & Retirement
For those in the manufacturing and industrial sector, what’s commonly known as the skills gap is a well-documented issue. As a growing number of Americans retire, they take their decades of experience with them, resulting in a noticeable skills shortage.
Topics: Workforce Training
6 min read
How to Reduce Changeover Time with Standard Work Instructions
Many manufacturers see reducing changeover time as a golden opportunity to improve operational efficiency and reduce waste. For good reason, a simple reduction in changeover time can increase output, reduce inventory/WIP, and improve responsiveness to customer demand.
Topics: Standard Work Work Instructions
2 min read
Dozuki Collaborates with 3M to Connect Factory Workers and Digital Transformation Strategies
Today we are happy to announce our collaboration with 3M, through an investment by 3M Ventures, to bring our standard work and work instruction training software to manufacturers of all sizes to help them achieve digital transformation goals.
Topics: Digital Transformation Industry News
6 min read
What's Wrong with Standard Work?
66% of companies fail in their attempts at Standard Work.
Topics: Standard Work
3 min read
Lean Manufacturing Lessons From Wikipedia
When Jimmy Wales, founder of Wikipedia, was interviewed on NPR’s “How I Built This,” he revealed a valuable insight — sharing and improving knowledge is hard work.
Topics: Continuous Improvement
2 min read
Free Standard Operating Procedure & Work Instruction Templates
Standard operating procedure (SOP) and work instruction templates help standardize processes and present information consistently. We’ve seen thousands of examples of these templates and the only consistency is their shortcomings.
Topics: Standard Work Work Instructions
2 min read
Tribal Knowledge and the Millennial Generation
Recently, I had a chance to visit one of our larger manufacturing clients. Of the many insights gained on that trip, one stood above the rest — tribal knowledge used to actually work.
Topics: Customer Stories Workforce Training
3 min read
Manage Workforce Training with Dozuki Courses
At Dozuki, we’ve made it our mission to make Standard Work an industry standard. We envision documented standards and worker knowledge continuously improving alongside one another—finally removing them from their respective silos.
Topics: Continuous Improvement Product Workforce Training
3 min read
How On-the-Job Training is Hurting Manufacturing
While on-the-job training is practical for certain applications, manufacturers rely on it too heavily as a method for on-boarding and training employees.
Topics: Workforce Training
4 min read
Software Support and Your Digital Transformation Strategy
After thousands of discussions with manufacturing companies, it’s clear to me that the industry is suffering. Due to outdated notions of the software industry, manufacturers aren’t evaluating their digital transformation properly.
Topics: Digital Transformation
4 min read
How to Reduce Tribal Knowledge and Downtime with Dozuki Answers
The conveyor belt on line one stopped running and production came to a halt. It was the second time in a week that this happened. The maintenance team and engineers spend the next 48 hours trying to determine what caused the issue. As it turns out, the downtime was due to a frayed wire that caused the conveyor to lose power.
Topics: Product Workforce Training
4 min read
What is Standard Work?
Lean operations and manufacturers have used Standard Work for decades, yet many companies lack clarity when it comes to this fundamental lean methodology.
Topics: Continuous Improvement Standard Work
3 min read
A Lesson in Lean Manufacturing From the North Pole
If Santa Claus ran a toy company, he’d have the best lean manufacturing operations in the industry. A lean analysis shows that he delivers custom tailored products to every one of his clients; providing immense value. He is also able to accomplish this with minimal waste and able to adapt to shifting demands of the market, every, single year.
Topics: Continuous Improvement
4 min read
Lean Thinking vs. Cost Cutting with James Womack
When properly applied, lean manufacturing principles cut costs by reducing waste and focusing on value. But many companies make the vital mistake of confusing cost cutting with lean thinking. To better understand the relationships between costs, waste, and value, we sat down with one of the foremost experts of lean, Dr. James Womack, to discuss the foundational elements of what makes lean thinking, lean.
Topics: Continuous Improvement Book Club Series
5 min read
How to Create a Culture of Knowledge Sharing and Continuous Improvement
If a proper culture of knowledge sharing is in place, the skills that experienced employees possess can be leveraged to improve your business and culture. Every manager knows that experienced employees are relied on more often than not. These are your go-to people, the rainmakers, the skilled superstars of your business. When you have a problem, they have the skills and experience to step to the challenge.
Topics: Continuous Improvement
4 min read
4 Signs Your Work Instructions Need an Upgrade
Knowing when to make the transition to a better documentation tool is a tough question to answer. The short answer is there is no short answer. In Industry 4.0, a strategic approach to any digital transformation project will need to consider:
Topics: Digital Transformation Work Instructions
4 min read
What Chipotle Taught Us About Training Standards
Chipotle, the Mexican food chain, has been in the spotlight recently for a variety of reasons. Unfortunately, not all coverage has been “good press.” A string of food safety scares has caused customers to lose trust and stock prices to fall. The missing ingredient?
Topics: Workforce Training
Visit us at AME International 2018
Dozuki will be exhibiting at the AME San Diego International Conference. The event takes place from October 29 - November 1 at the Manchester Grand Hyatt in San Diego, CA.
Topics: Events
3 min read
Electronic Work Instructions in Industry 4.0
How do electronic work instructions factor into Industry 4.0 and your digital transformation strategy? With advancements in technology, it’s time to reevaluate how these digital systems can improve your manufacturing operations.
Topics: Digital Transformation Work Instructions
2 min read
7 Stats in Celebration of Manufacturing Day 2018
In the past, we put together a dream team of manufacturing icons and their contributions. In celebration of Manufacturing Day 2018, we’d like to share key statistics to highlight contributions manufacturing has made over history, and upcoming industry challenges.
Topics: Industry News Workforce Training
Catch us at the 2018 Assembly Show
Dozuki is back in Chicago for the 2018 Assembly Show. The event takes place from October 23 - 25 at the Donald Stephens Convention Center in Rosemont, IL.
Topics: Events
3 min read
How to Establish a Lean Culture in 4 Steps
An effective lean culture aims to reduce waste and inefficiency while improving the value delivered to customers. The lean organization is a model that’s been historically applied to manufacturing, but many of the principles have something to offer businesses across a wide range of industries.
Topics: Continuous Improvement Standard Work
7 min read
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Kaizen and Standardization with Dr. Robert Maurer
We spoke with Dr. Robert Maurer, author of “Spirit of Kaizen,” a leading expert in the field of psychology and organizational change, about Kaizen and the role of standardization in improving processes and creating an efficient culture of continuous improvement.
Topics: Continuous Improvement Standard Work Book Club Series
Visit us at IMTS 2018
Dozuki will be exhibiting at the 2018 International Manufacturing & Technology Show (IMTS). The event takes place from September 10 - 15 at the McCormick Place in Chicago, IL.
Topics: Events
3 min read
Lean, Six Sigma, and Quality Management Systems
Six Sigma, Lean, and Quality Management are distinct approaches to reducing waste, defects, and providing value to the customer.
Topics: Continuous Improvement Quality
1 min read
Announcing Local Hosting from Dozuki
Today, we are proud to announce the official launch of Dozuki OnPrem. Host Dozuki on your local servers, meet ITAR and FDA CFR compliance, and maintain full control over security protocols.
Topics: Product Digital Transformation
3 min read
11 Benefits of Standard Work
Taiichi Ohno, a founder of the Toyota Production System (TPS), had this to say about Standard Work, “without standards, there can be no Kaizen.” As the foundation for all lean, six sigma, and continuous improvement efforts, the benefits of Standard Work are endless. Ohno's wisdom speaks volumes to the importance of Standard Work, yet many companies aren’t fully practicing it.
Topics: Standard Work
4 min read
Understanding Value Streams with Karen Martin
Employee on-boarding is often overlooked in the business world. We spoke with Karen Martin, author of "Value Stream Mapping" about why all supportive processes are equally important and how leaders can distinguish between process-level improvements and strategic, value stream improvements.
Topics: Continuous Improvement Book Club Series
1 min read
10 Quality Quotes by W. Edwards Deming
Implementing and sustaining quality in your organization is no small feat. However, as the U.S. discovered when Japanese companies like Toyota used Deming's lessons to surpass their competition - quality matters. Effective quality management not only creates customer trust and loyalty, but drives continuous improvement and innovation.
Topics: Quality
4 min read
Book Club: “The Joy of Lean”
The Dozuki book club is your go-to place for industry books and resources. Our team curates knowledge from industry experts, letting you identify key takeaways and start implementing solutions quickly.
Topics: Continuous Improvement Book Club Series
3 min read
The Manufacturing Skills Gap is an Opportunity
There is a pending manufacturing skills gap impacting the United States workforce. Millions of positions are expected to go unfilled in the coming years, with reports estimating over 2 million positions will need to be filled by 2025.
Topics: Digital Transformation Industry News Workforce Training
4 min read
Inside the Mind of an ISO Auditor
Getting inside the mind of an ISO 9001 auditor is crucial to a successful ISO audit. Think of it like a gift — even the best of presents can be unappealing when wrapped in crumpled messy newspaper and duct tape.
Topics: Quality Standard Work
4 min read
Embracing Waste in a Lean Culture
These days, waste gets a bad rap.
‘Eliminating waste’ is such a common phrase among lean and six sigma practitioners, the two words are practically inseparable. The problem with this marriage is that it causes us to conflate all types of waste as equally harmful.
Topics: Continuous Improvement Standard Work
3 min read
What to Look for in QMS Software
Traditional quality management system (QMS) software does exactly what it’s supposed to do. Like file cabinets for the digital world, they organize and control your company standards.
Topics: Quality Digital Transformation Workforce Training
5 min read
Book Club: “The Machine That Changed the World”
dThe Dozuki book club is your go-to place for industry books and resources. Our team curates knowledge from industry experts, letting you identify key takeaways and start implementing solutions quickly.
Topics: Continuous Improvement Book Club Series
4 min read
1 min read
Catch Us at the Food Safety Summit
The Dozuki team will be at the 20th annual Food Safety Summit, May 7 - 10 at the Donald Stephens Convention in Rosemont, IL.
Topics: Events
Meet Us at Hannover Messe 2018
Dozuki is proud to be an exhibitor at this year's Hannover Messe, the world’s leading trade show for Industrial technology.
Topics: Events
4 min read
Book Club: "Value Stream Mapping" (part 2)
The Dozuki book club is your go-to place for industry books and resources. Our team curates knowledge from industry experts, letting you identify key takeaways and start implementing solutions quickly.
Topics: Continuous Improvement Book Club Series
3 min read
Vienna Sausage: A Story of Standards and Tribal Knowledge
Last week we came across a radio segment that outlined an interesting problem that Chicago-based Vienna Beef had with hot dog production. When the company made the transition to a new production facility, their staple product changed — and nobody knew why.
Topics: Standard Work Industry News
3 min read
How to Perform a Time Observation
Without Standard Work, documented processes are often not used, or so out of date, that following them could become problematic. Standard Work is the foundation for any continuous improvement or Lean program, and time observations are the starting point. They are the foundation for which improvements are based on.
Topics: Standard Work
3 min read
Key Differences Between ISO 9001:2015 and 2008
ISO 9001 is the world’s most commonly used standard for quality management systems (QMS).
Topics: Quality Work Instructions
1 min read
Top 10 Shigeo Shingo Quotes on Lean Manufacturing
Shigeo Singo: The Ambassador of Lean
Shigeo Shingo was an industry leader of Lean manufacturing principles and philosophies. Originally brought on by Toyota to update their Training within Industry (TWI) coursework and later assisting in improving changeover times, Shigeo used his experience with the Toyota Production System to write several books, both in Japan and the United States. His work promoting Lean principles in the West is what he is most known for today.
Topics: Standard Work Industry News
3 min read
Navigating Processes: Standard Work vs. Work Instructions
The manufacturing industry is a professional arena with an overwhelming variety of industry terms and acronyms. We’ve tried to make a list of the most common Lean terms before… we didn’t get very far.
Topics: Continuous Improvement Standard Work Work Instructions
6 min read
Book Club: "Value Stream Mapping" (Part 1)
The Dozuki book club is your go-to place for industry books and resources. Our team curates knowledge from industry experts, letting you identify key takeaways and start implementing solutions quickly.
Topics: Continuous Improvement Book Club Series
3 min read
Why Standard Work is a Contradiction
We recently wrote a popular article about a major mistake at a nuclear waste facility. In short, we cited poor standard revision processes as the root cause of the mistake, costing the company $500 million to remediate.
Topics: Continuous Improvement Standard Work Industry News
2 min read
Implementing Continuous Improvement with Dozuki
Is your company interested in reaping the benefits of continuous improvement (transparency, efficiency, cost reductions, etc.) but aren't sure where to begin? Dozuki has you covered.
Topics: Continuous Improvement Standard Work Digital Transformation Workforce Training
4 min read
What Caused the False Missile Alert in Hawaii
Apparently, it was a simple mistake that caused the false missile alert to be sent to phones across the state of Hawaii. And while citizens were still recovering from the disorienting news, media outlets were quick to place blame.
Topics: Standard Work Industry News
4 min read
Continuous Improvement Culture: How Software Can & Can't Help
Fostering a culture of continuous improvement is a complex challenge that varies across industries. In the digital age, software solutions are starting to have a real impact on company culture. Yet it’s important to keep the advantages of software solutions in perspective.
Topics: Continuous Improvement Digital Transformation
3 min read
Hidden Waste: The Unseen Inefficiency in Shop Travelers
Travelers and build books are intimately related, however, with traditional methods they often function independently.
Topics: Product Standard Work Digital Transformation
1 min read
Top 10 Lean Manufacturing Quotes from Henry Ford
Henry Ford was a very quotable man. His timeless insights range from practical business tips to clairvoyant-esque predictions about the dairy industry.
Topics: Continuous Improvement Industry News
3 min read
5 Reasons Continuous Improvement Teams Fail
In identifying what makes a continuous improvement team successful, it’s most helpful to look at where they fail. Anyone can retroactively attribute key factors to success, however, real learning comes from understanding the shortcomings. Below, we’ve identified five common reasons continuous improvement teams fail to succeed.
Topics: Continuous Improvement
8 min read
Book Club: "The Spirit of Kaizen"
About the Dozuki Book Club: Your go-to place for industry books and resources. Our team works hard to curate knowledge from industry experts, letting you quickly identify key takeaways and start implementing solutions.
Topics: Continuous Improvement Book Club Series
3 min read
The Ultimate Lean Glossary
The world of Lean Manufacturing is full of acronyms and industry buzzwords. No glossary could encompass the full breadth of terminology, but it’s always helpful to have a consolidated resource to use as a reference.
Topics: Continuous Improvement Standard Work
1 min read
Top 10 Taiichi Ohno Quotes
Wise quotes can inspire. Insightful sayings have the power to spark change and foster a culture of creativity and quality.
Topics: Continuous Improvement
4 min read
Got Standards? The Million Dollar Grammar Mistake
Maine based Oakhurst Dairy was recently sued by a handful of truck drivers seeking more than four years worth of overtime pay—but the suit wasn’t about milk distribution at all. Rather, the legal battle revolved around the use (or lack thereof) of a single comma. But grammar wasn’t the problem—standards were.
Topics: Standard Work Industry News Technical Writing Workforce Training
2 min read
Skip the Busy Work and Focus on Improving
Whether you’re implementing new software or a new machine on the factory floor, continuous improvement projects take time to get set up before they, well…improve things.
Topics: Standard Work Technical Writing
5 min read
Deadly Instructions: Using Visuals to Train Safely
In 2016 OSHA reported 2.8 million workplace injuries, with 440,000 of them occurring in the manufacturing industry alone. For manufacturers, that means for every 100 workers, 3-4 are guaranteed injuries. Not necessarily a stat you should share on orientation days.
Topics: Technical Writing Workforce Training Work Instructions
3 min read
An Idiom a Day Keeps Good Work Instructions at Bay
Many of us know Amelia Bedelia from our childhood (or parenthood) as the goofy maid who is constantly misunderstanding directions. For those who aren’t familiar, Amelia is a hard-working maid who all too often misinterpreted her employer’s commands. Typically, she would interpret common figures of speech or idioms quite literally.
Topics: Technical Writing Work Instructions
5 min read
5 Technical Writing Mistakes to Avoid
Here at Dozuki, we see a lot of technical documents. In all of this written work, we inevitably come across some mistakes. But hey, pobody’s nerfect. That said, when you see as many technical documents as we do, you start to notice trends. Trends in technical documents can be dangerous because they create systemic inefficiencies in your procedures and impact the overall quality of work.
To help you avoid these issues in your organization, we’ve compiled five common tech writing mistakes to avoid, based on our experiences helping companies create instructions.
Topics: Technical Writing Workforce Training Work Instructions
1 min read
How Dover Artificial Lift Achieved ISO Certification
As part of our mission to bring manufacturing excellence and standards to our audience, we are proud to announce our educational webinar highlighting the journey to ISO certification.
Topics: Quality
3 min read
Millennials, Vinyls, and Documentation
Vinyl is in the midst of a comeback. Perhaps it’s due to the unpredictable whims of Millennial trends. Or, perhaps it’s the byproduct of a digital backlash from consumers who want to own their music, rather than paying for a Spotify subscription. Either way, record sales are increasing, and manufacturers are struggling to step up to the challenge.
Topics: Standard Work Workforce Training
1 min read
18 Books for Better Employee Training
Books are a great way to learn new techniques to train and connect with your employees.
Topics: Workforce Training
3 min read
Patagonia's Journey to Train Their Customers
For years, Patagonia has set a high standard for product lifespan with their Ironclad Guarantee and unparalleled customer service. They’ve been providing free repair services for garments that have been ripped, torn, or otherwise damaged since 1973.
Topics: Customer Stories Workforce Training
5 min read
Lean Startups Need to Start Documenting to Scale
For startups that have begun to establish themselves as a sustainable business, growing pains are only a matter of time.
Topics: Standard Work Workforce Training
3 min read
How Sloppy Revision Control Cost WIPP Half a Billion Dollars
In 2014 a nuclear Waste Isolation Pilot Plant (WIPP) in Carlsbad, NM was the victim of poor revision control practices that lead to a half-billion dollar mistake; shutting down the facility for three years and sending six workers to the hospital.
Topics: Quality Standard Work Industry News Workforce Training
3 min read
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FDA Compliance: Why Paper-Based Documents Won't Work for Long
Modern documentation practices are becoming increasingly essential to achieving FDA compliance with the recent updates in the FDA’s approach to safety. While the importance of product quality and safety isn’t news, updated documentation standards outlined in the FSMA and the CGMP are.
Topics: Product Digital Transformation
5 min read
Upgrading Processes with Continuous Improvement
Many companies implement formal versions of Lean or Agile methods, but others have grown with the flexibility that continuous improvement provides, giving them the freedom to deviate from the formal approaches of Lean/Agile methods when needed.
Topics: Continuous Improvement Standard Work Customer Stories Digital Transformation
5 min read
5 Instant Benefits of Digital Work Instructions
We often think of documents and manuals as static content. When you crack open the paper user manual for your new dishwasher, chances are you don’t think, “Wow look at this lively and fluid source of information!” In fact, you probably take the archaic brick and toss it in that drawer where the rest of your manuals live.
Topics: Digital Transformation Work Instructions
2 min read
Feature Spotlight: Photo Markup and Special Bullets
Here at Dozuki, we emphasize the importance of creating visual work instructions, because we believe visual is always better.
Topics: Product Workforce Training
2 min read
Industry 4.0 Is Here, Are You Ready?
Historically, internal systems for work instructions have been used solely for distributing procedures, with entirely separate systems for data collection and reporting. These disconnected systems are holding companies back.
Topics: Product Digital Transformation
2 min read
Continuous Improvement for Writing: How Better Technical Writing Increases Efficiency
When you regard continuous improvement as a mindset, rather than just a procedural practice, you realize it has a much wider set of applications.
For most of us, it’s clear that improvements to standard operating procedures (SOPs) directly improve efficiency. However, all too often we focus on what’s being said and not how we’re saying it. But there’s no reason that you shouldn’t eliminate written waste and become lean with your instructions as well.
Topics: Continuous Improvement Technical Writing
3 min read
How to Write a Great User Manual in 12 Steps
A great user manual educates people about a product, while also teaching them how to use product features effectively. As an author, your ultimate goal is comprehension—you want readers to easily be able to read, reference, and absorb information.
Topics: Workforce Training Work Instructions
4 min read
What McDonald’s Can Teach Us About Training
Many years ago while managing the final inspection, packaging and shipping areas of a production plant, I was looking for a person to promote to line leader. I was having a difficult time finding a candidate well suited for the role.
Topics: Workforce Training Work Instructions
1 min read
The Manufacturing Dream Team
As we were plotting our celebration for 2016's Manufacturing Day, the Dozuki team got into a few squabbles about who the 'best manufacturing mind of all time' would be. (Spoiler alert: we couldn't settle on a favorite).
Topics: Industry News
2 min read
The True Cost of Paper-Based Documentation
Paper is viewed as a necessity in the workplace.
Topics: Work Instructions
6 min read
A Quick 5 Step Guide to Lean Product Development
In the fast-paced world of product research and development, lean methodology can help reduce waste and shorten delivery times. This guide outlines five quick steps to bring lean principles to your new product development (NPD), improve the bottom line, and create sustainable development practices for years to come.
Topics: Continuous Improvement
1 min read
3 min read
Give Your Manufacturing Company a Boost
Whether you’re in aerospace or automotive, medical device or dairy—it’s important that your manufacturing company grows while keeping up with the latest innovations. In honor of Manufacturing Day 2015, here are 5 easy ways you can quickly and easily give your operations a boost—today!
Topics: Industry News
2 min read
Clear Guides for Complex Procedures
Who is Improve International?
Founded in 1998, Improve International recognizes that education—even for the most accomplished, professional veterinarians—doesn’t end when graduates pass the boards. It’s a process that should continue throughout any professional’s lifetime. Improve International connects veterinary professionals with the resources and experts they need to make education a lifelong commitment.
Topics: Customer Stories
1 min read
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Visual Instructions for Better Communication
A technician is asked to write instructions for his company’s most frequently performed processes. Pulling out his laptop, he starts to document a procedure as he does it. He spends hours going back and forth between the procedure and his computer, writing down every step. Occasionally, he’ll stop to take a photo or sketch a diagram of the more complicated steps. But even though all the directions are correct, our technician made a critical error—before he even started writing down the steps.
Topics: Technical Writing Work Instructions
1 min read
Dozuki is Unaffected by Heartbleed
You may have heard of the recently discovered computer security issue—“Heartbleed”—that has affected many sites across the Internet. Rest assured, Dozuki has not been affected by Heartbleed.
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